1. I'm throwing a party! What kind of event services do you have available for me?
We run catered events that include tippling pour services, and/or food+wine packages suitable for your party celebrations and corporate events. Have a look at our event packages, and write to us at email@example.com so we can get in touch and start hyping your event further.
2. I've explored your event packages but don't see something that fits what I want!
We absolutely love creativity and fresh ideas so don't be shy if you have something in mind. Let us know your personalised budget, theme and concept and we'll be happy to work something out! No one ever says no to planning a terrific good time!
3. Does my event package have to include the beverages you sell?
Our primary business involve the e-commerce sale of artisanal beverages brought in internationally. We work closely with amazing and trusted long-term partners to run our catered events, and with a combined 10 years of event and f&b experience guaranteed to ensure your event is of its highest standard and quality.
We will be happy to refer your business to our partners directly if no beverages are required. Each partners' prices and services provided may vary, and subjected to the business' discretion.
1. What are your delivery charges? (No event service required)
- $10 delivery fee will apply for orders less than $100
- A discounted delivery fee is inclusive in packages/sets above $100
- A flat rate of $15 will apply for locations in Tuas, Sentosa, Jurong Island
- We do not deliver to restricted areas such as army camps, ports, airports and where alcohol beverages are not consumable.
Delivery charges are based on single receipt purchase and to a single location.
We will be able to work out a preferential delivery rate for you if you require purchases in multiple receipts/invoices and to multiple locations. Feel free to email us at firstname.lastname@example.org for your request.
2. How early must I confirm my order?
Event services are available everyday except the following days:
Chinese New Year: 12 Feb 2021, Friday to 14 Feb 2021, Sunday
Christmas Eve + Day: 24 Dec 2021, Friday & 25 Dec 2021, Saturday
No event service required, for delivery only: Orders are required to be confirmed 3 days in advance for preparation
Our cut-off order time is 2359hrs daily. Your order will be delivered 3 days later based on your selected time slot. Orders made the day before the above exception days will be delivered the next available working day.
Orders are deemed successful and will be delivered only after we have confirmed and received your payment.
Event service required: Small orders require confirmation of at least 1 week in advance for preparation. Large orders may require longer duration, subjected to availability of stock.
Orders are deemed successful and will be serviced only after we have confirmed and received your payment.
3. Can you deliver or organise events outside of Singapore?
We currently only deliver within Singapore. However we will be able to organise events internationally, subjected to government liquor regulations and guidelines. Let us know if you'd love to have us at your next event!
4. Do you deliver chilled alcohol?
We will not be able to deliver chilled alcohol for small orders of less than 6 bottles.
Orders of 6 bottles and more can be delivered in a foam box with ice. Additional charges will apply.
Email us at email@example.com for your request and we will be able to assist you.
5. Oh no! I missed my delivery, what should I do?
Hygiene and food safety is important to us. A missed delivery involving food items must be disposed should the sender or receiver be uncontactable within 2 hours of the indicated delivery time.
No refund will be given for missed delivery.
Help us save the environment with no food wastage by ensuring your local +65 contact number is accurately indicated, and that someone of the legal age of 18 (based on birth date) will be able to receive the delivery.
Changes & Cancellations
1. Can I change my order?
No event service required, for delivery only: No changes can be made for confirmed orders once full order payment has been processed. You may add-on to your confirmed order within 3 working days before delivery, subjected to stock availability and additional product charges will apply.
Event service required: Yes you can! Changes must be made 3 working days before the event, cut off time at 2359hrs. Any changes made with less than 3 working days notice will incur an additional 20% charge fee. All adjustments and/or add-ons are subjected to stock availability, and additional fees may apply.
2. There's a change of plans, and I'll have to cancel my order!
Cancellations need to be made at least 3 working days before delivery and/or before event. Cancellations made with less than 3 working days notice will incur a 50% charge. Cancellations made with less than 24 hours notice will not be refunded.
Any further burning questions?
Email or contact us at firstname.lastname@example.org or +65 9138 2264.
Promise we won't bite, and we're always ready to help!
♡ Let's Get Fizzical